Knowledge Base & FAQ

ZennaCoin is a leading cryptocurrency trading platform that offers a wide range of features including spot trading, futures, automated trading bots, and advanced market analytics. We prioritize security and user experience to provide the best trading environment.

Click on the "Dashboard" or "Sign Up" button at the top right corner. Enter your email address, create a strong password, and follow the verification link sent to your email to activate your account.

ZennaCoin operates globally but may have restrictions in certain jurisdictions due to local regulations. Please check our Terms of Service for a list of restricted countries.

We support over 200 cryptocurrencies including major assets like Bitcoin (BTC), Ethereum (ETH), Solana (SOL), and many others. Check the Markets page for a full list.

Security is our top priority. We use industry-leading measures such as cold storage for assets, two-factor authentication (2FA), and regular security audits to ensure your funds and data are safe.

Our spot trading fees start at 0.1% for both makers and takers. Futures trading fees start at 0.02%. Discounts are available for high-volume traders and holders of our native token.

The minimum deposit depends on the cryptocurrency. For example, the minimum for BTC is 0.0001 BTC, and for USDT it is 10 USDT.

Deposits are credited once the required network confirmations are reached. Withdrawals are typically processed within 1-2 hours, though network congestion can affect these times.

We offer Market orders, Limit orders, Stop-Limit orders, and OCO (One Cancels the Other) orders to help you manage your trading strategy effectively.

Leverage allows you to trade with borrowed funds to amplify potential profits. However, it also increases risk. We offer up to 100x leverage on futures contracts. Margin involves using your assets as collateral for these trades.

Trading bots are automated software tools that execute trades on your behalf based on set parameters. They run 24/7, allowing you to take advantage of market movements even when you aren't online.

We offer Grid Trading bots for sideways markets, DCA (Dollar Cost Averaging) bots for long-term accumulation, and TWAP bots for executing large orders over time.

Profitability depends on the strategy used and market conditions. While bots can automate strategies, they do not guarantee profits and carry the same risks as manual trading.

Using our built-in trading bots is free of charge. You only pay the standard trading fees for the orders executed by the bot.

Yes, you can customize parameters such as price range, number of grids, investment amount, and stop-loss triggers to fit your strategy.

Go to the login page and click "Forgot Password". Enter your registered email address to receive a password reset link.

KYC (Know Your Customer) is a verification process used to confirm your identity. It is required to comply with financial regulations and helps prevent fraud and money laundering.

Navigate to Profile > KYC Verification. You will need to upload a valid government-issued ID (Passport, ID Card, or Driver's License) and a selfie.

Level 1 (Email Verified) allows limited withdrawals. Level 2 (KYC Verified) unlocks higher withdrawal limits and fiat deposit options.

We strongly recommend enabling 2FA (Google Authenticator), using a strong unique password, and enabling anti-phishing codes for emails.